Customer Service Representative, Cantonese

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage incoming customer inquiries through email, chat, and phone in a professional and timely manner

• Deliver accurate information, solutions, and support to customers

• Effectively address customer concerns while upholding a high standard of empathy and professionalism

• Record customer interactions and update system records

• Refer complex issues to the appropriate teams when necessary

• Collaborate closely with team members and supervisors to meet performance goals and service level agreements

• Maintain a positive, customer-centric attitude at all times

⛳️ Requirements

• Proficiency in Cantonese (both spoken and written) and English

• Previous experience in a customer service or call center setting is beneficial, but fresh graduates are encouraged to apply

• Excellent communication and problem-solving abilities

• Capacity to manage multiple tasks and thrive under pressure

• Willingness to work on rotational shifts, including weekends and public holidays

• Residing in Johor or open to relocation

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Paid training provided

• Opportunities for career development

• Supportive and diverse workplace culture

• Potential for growth within the organization