Customer Service Representative, Bilingual – Spanish

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Takes charge of the efficient and professional execution of call center representative duties.

• Handles customer phone inquiries and complaints with professionalism.

• Answers incoming calls promptly.

• Addresses customer questions and requests.

• Delivers tailored customer service by responding to individual customer needs.

• Maintains and updates customer profiles with their respective statuses.

• Collaborates with various departments to ensure customer satisfaction.

• Fosters customer loyalty by exceeding customer expectations.

• Assesses customer issues and offers logical, long-term solutions.

• Submits disputes for customers in compliance with Regulation E.

• Responds to all related emails.

• Takes responsibility for establishing and sustaining effective coordination and working relationships with other departments and management.

• Keeps the supervisor updated on significant issues.

• Communicates with the Fraud Department regarding potential fraudulent activities.

• Maintains strong working relationships with the operations department.

⛳️ Requirements

• Experience in Customer Service.

• Proficiency in English and/or Bilingual (English & Spanish).

• Strong interpersonal and customer service skills.

• Proficient analytical and problem-solving abilities.

• Excellent multitasking and organizational skills.

• Capability to handle a high volume of calls and/or emails each day.

• Ability to distribute tasks effectively within a customer service team.

• Demonstrates attentiveness and patience.

• Strong time-management skills.

🏝️ Benefits

• Medical, Dental, & Vision coverage.

• 401(k) Match!

• Paid Time Off.

• Life and Disability Insurance.

• And more.