Customer Service Representative, Bilingual – Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable point of contact for both patients and providers.

• Assist patients in navigating payment plans utilizing PayZen’s platform.

• Manage incoming customer support inquiries via calls and emails.

• Conduct outgoing support for payment plans and discussions regarding payment plans.

• Address account inquiries, billing concerns, and issues related to payment plan enrollment.

• Inform and guide patients on digital payment alternatives and the advantages of using PayZen’s platform.

• Collaborate with providers to resolve any patient-related payment plan challenges.

• Identify opportunities for process enhancements and propose solutions to improve the patient experience.

• Uphold PayZen's values while providing exceptional, compassionate service in both English and Spanish.

⛳️ Requirements

• Minimum of 3 years in customer service, ideally within healthcare, financial services, or payment plan management.

• Proficiency in both Spanish and English (written and spoken) is mandatory.

• A strong desire to assist patients and contribute positively to healthcare accessibility.

• Excellent problem-solving abilities, capable of resolving issues autonomously with minimal oversight.

• Outstanding verbal and written communication skills in both languages.

• Comfortable working remotely while ensuring reliable communication and personal accountability.

• Flexible and adaptable to changing tools, processes, and schedules in a dynamic startup setting.

• Experience in effective collaboration with cross-functional teams.

• Previous experience in healthcare and/or fintech is a plus.

• Familiarity with payment servicing platforms or CRM software is an advantage.

• Must indicate whether visa sponsorship is required for employment in the US.

🏝️ Benefits

• An opportunity to make a positive impact on the lives of thousands of patients.

• A flexible lifestyle that accommodates a modern work-life balance.

• The chance to be part of a rapidly growing company at an early stage.

• Work alongside highly skilled colleagues to enhance your skillset.

• Contribute to a team that transforms medical payments in unprecedented ways.

• Influence company values and culture in a collaborative environment; we welcome all feedback and suggestions.

• Competitive salary.

• Employer-covered healthcare.

• Stock options.

• Full-time employees are eligible for a competitive equity package and benefits.