Customer Service Representative

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Assist customer accounts throughout the process of order fulfillment

• Examine purchase orders, taking into account pricing, availability of raw materials, and production timelines

• Collaborate with the RFQ team when a quotation is necessary

• Input and upload purchase orders into the system

• Work alongside the Production Scheduler and Materials Manager to generate orders and verify lead times

• Dispatch order confirmations to customers through email or customer portals

• Address customer inquiries, questions, and complaints on the same business day

• Investigate customer queries by liaising with pertinent internal teams

• Relay timelines and updates to customers

• Review, adjust, and refresh customer blanket release schedules

• Process customer releases obtained via EDI, customer portals, and email

• Oversee shipping lines and ensure on-time delivery performance

• Identify potential delivery risks and proactively inform about delays

• Coordinate recovery timelines and follow up on recovery strategies

• Monitor parts through OSS and keep track of progress

• Collaborate with OSS and internal teams to avert delays

• Provide customers with precise status updates

⛳️ Requirements

• Prior experience in Customer Service, Order Management, Logistics, Supply Chain, Manufacturing, or a related area

• Familiarity with Purchase Orders, customer schedules, and order fulfillment processes

• Excellent written and verbal communication abilities

• Capacity to manage multiple customer requests and priorities at once

• High attention to detail and precision

• Proactive mindset towards problem-solving and follow-up

• Experience with EDI, customer portals, and/or ERP systems is advantageous

• Ability to communicate effectively with both customers and internal teams

• Strong organizational and time-management skills

🏝️ Benefits

• Competitive Salary in USD

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote mode of work