Customer Service Representative

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Manage inbound calls related to customer inquiries and complaints within a financial or banking services context.

• Uphold a positive, empathetic, and professional demeanor while interacting with customers.

• Address and resolve customer service issues and complaints effectively.

• Respond to customer inquiries accurately, satisfactorily, and in a timely manner.

• Handle service-related concerns and deliver appropriate solutions via email, chat, or social media channels.

• Refer complaints to the Operations Supervisor when necessary.

• Ensure efficient resolution of customer issues.

• Provide precise and comprehensive information using the company's communication platforms.

• Complete all necessary assessments and the application process.

⛳️ Requirements

• Minimum of 1 year of experience in a BPO environment.

• High school diploma or equivalent educational qualification.

• Strong interpersonal skills and comprehension abilities.

• Willingness to work flexible hours.

• Ability to manage escalated situations, remittances, and disputes.

• Excellent verbal and written communication skills.

• Proven probing and problem-solving capabilities.

• Reliable cable or fiber internet access; DSL and satellite connections are not acceptable.

• Minimum download and upload speed of 10 Mbps.

• A hardwired connection to the PC/laptop is required; wireless connections are not allowed.

• A backup internet service provider or connection is necessary.

🏝️ Benefits

• Opportunities for professional growth.

• Employee development and mentoring programs.

• Promotions based on merit.

• Recognition programs for outstanding employees.

• Leadership development opportunities available.

• Flexible work-from-home arrangement.

• Full-time, permanent employment status.