Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver TruBridge Contact Center Support to both clients and Early Out Service patients.

• Regularly achieve production targets for both inbound and outbound calls.

• Consistently adhere to quality assurance benchmarks.

• Ensure high-quality customer service by following both company and customer-specific policies and procedures.

• Enhance job knowledge through educational programs offered by the company and attain proficiency in services and information systems.

• Safeguard customer information and uphold confidentiality.

• Handle various paperwork and documentation efficiently.

• Assist callers with inquiries related to medical billing, financial assistance programs, payment plans, and payment processing.

• Schedule callbacks as required.

• Work collaboratively as a team member.

• Undertake additional responsibilities as directed by the supervisor or call center management.

⛳️ Requirements

• Exceptional communication skills, both written and verbal, along with strong interpersonal abilities.

• Excellent organizational, multi-tasking, and time management capabilities.

• Must possess a keen attention to detail and the ability to follow through on issues until resolution.

• Capable of working independently as well as collaboratively within a team.

• High School Diploma or an equivalent combination of education and relevant experience is required.

• A minimum of one year of experience in providing customer service support via phone in a remote environment is preferred.

🏝️ Benefits

• Educational opportunities provided by the company.

• Full-time employment.