Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming and outgoing communications, including calls, emails, and inquiries from DEA registrants and clients.

• Deliver exceptional customer service and assist clients in resolving issues or concerns.

• Provide support to clients, DEA registrants, and contractors.

• Offer customer support services to the DEA registrant community.

• Investigate, identify, resolve, and follow up on customer-related issues.

• Deliver first-tier support to end-users and address less complex issues promptly.

• Refer more complex issues to senior Help Desk Operators.

• Execute specialized support across various domains, including acquisition, finance, material, supply chain, personnel, data, and other management sectors.

• Achieve or surpass project requirements and performance metrics.

⛳️ Requirements

• U.S. Citizenship is necessary to fulfill client and project requirements.

• Residency within 50 miles of El Paso, TX, is required.

• Flexibility to work between the hours of 8 AM to 8 PM EST is essential.

• Capability to perform all essential duties satisfactorily.

• Strong multitasking abilities and keen attention to detail.

• Dedication to meeting service performance standards.

• Ability to manage large orders and tasks simultaneously through effective multitasking.

• Must maintain accuracy and efficiency in all documentation and service delivery.

• Proficient in analyzing customer needs to identify functional requirements.

• Competence in performing responsibilities independently.

• Ability to meet or exceed project metrics, including Quality Assurance, Average Handle Time, Adherence, and Attendance.

• Capacity to accept constructive feedback and implement changes swiftly.

• Adaptability to change is required.

🏝️ Benefits

• Health Insurance - medical, dental, vision & pharmacy benefits. (Employer contribution included)

• Company-sponsored Life Insurance.

• 401K Retirement plan.

• Paid Time Off.

• Employee Assistance Program.

• Paid Training.

• Paid Holidays.