Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the Customer Service Call Center regarding physician billing for various clients.

• Manage a high volume of calls while ensuring exceptional customer service and patient satisfaction.

• Follow up on any unresolved issues from interactions with patients or guarantors.

• Respond to patient inquiries in accordance with call center performance metrics.

• Assist patients with sensitive and confidential inquiries related to billing.

• Collect outstanding patient balances while fulfilling client requirements.

• Juggle multiple tasks and prioritize appropriately with client information.

• Uphold HIPAA compliance standards.

• Adhere to the designated work schedule and call center phone protocols.

• Maintain professionalism and confidentiality at all times.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• A minimum of 1 year of experience in a medical customer service role is preferred.

• Previous experience in a call center setting is desirable.

• Proficiency in Microsoft Outlook, Excel, and Word is necessary.

• Experience with medical billing systems is required; familiarity with GE Centricity or EPIC is a plus.

• Capability to manage sensitive and confidential patient billing matters.

• Ability to follow HIPAA compliance regulations.

• Competence in adhering to the work schedule and call center phone procedures.

• Ability to work while seated, use a computer, and answer phone calls.

• Willingness to travel as needed.

• Candidates must secure and provide verification of all necessary vaccinations and screenings prior to employment, as applicable and allowed by law.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, based on employment status.

• Time and a half pay for observed holidays at Conifer.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.

• 401k plan with an employer match up to 6%.

• 10 paid holidays each year.

• Health savings accounts and healthcare & dependent flexible spending accounts available.

• Employee Assistance program offered.

• Employee discount program available.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, and auto & home insurance.

• For employees based in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.