Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the Customer Service Call Center for physician billing across various clients.

• Manage a high volume of calls while ensuring excellent customer service and patient satisfaction.

• Follow up on unresolved issues from conversations with patients or guarantors.

• Respond to patient calls in accordance with call center metric guidelines.

• Act as the main point of contact for patients’ billing inquiries.

• Assist patients with sensitive and confidential billing matters while aiding in the collection of outstanding balances.

• Perform other related customer service tasks as assigned.

• Uphold professionalism and confidentiality at all times.

⛳️ Requirements

• High School diploma or equivalent is required.

• A minimum of 1 year of experience in a medical customer service position is preferred.

• Previous experience in a call center setting is preferred.

• Proficiency in Microsoft Outlook, Excel, and Word is required.

• Experience with medical billing systems is necessary; familiarity with GE Centricity or EPIC is a plus.

• Capability to manage sensitive and confidential patient billing issues.

• Ability to ensure compliance with HIPAA regulations.

• Must adhere to work schedules and call center phone protocols.

• Must be able to work in a seated position, utilize a computer, and answer telephone calls.

• Willingness to travel as needed.

• Required to obtain and provide confirmation of necessary vaccinations and screenings, as applicable and permitted by law.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, based on employment status.

• Conifer observes holidays with time and a half pay.

• Medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at roughly 1.84 hours per 40 hours worked.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts and healthcare & dependent flexible spending accounts available.

• Employee Assistance program offered.

• Employee discount program accessible.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.