Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the Customer Service Call Center concerning physician billing for various clients.

• Manage a high volume of calls while maintaining excellent customer service and ensuring patient satisfaction.

• Follow up on unresolved issues from discussions with patients or guarantors.

• Execute additional customer service responsibilities as assigned.

• Respond to patient inquiries in accordance with call center metric guidelines.

• Comply with work schedules and call center telephone protocols.

• Assist patients with sensitive and confidential billing concerns.

• Collect outstanding patient balances while fulfilling client obligations.

⛳️ Requirements

• A High School diploma or equivalent is required.

• A minimum of 1 year of experience in a medical customer service position is preferred.

• Prior experience in a call center setting is preferred.

• Proficiency in Microsoft Outlook, Excel, and Word is required.

• Experience with medical billing systems is necessary; familiarity with GE Centricity or EPIC is a plus.

• Must be capable of working in a seated position, using a computer, and answering telephone calls.

• Willingness to travel is required.

• Must obtain and provide proof of required vaccinations and screenings, as applicable and permitted by law.

• Must uphold HIPAA compliance, professionalism, and confidentiality.

🏝️ Benefits

• The position may qualify for a signing bonus for eligible new hires, subject to employment status.

• Conifer observed holidays are compensated at time and a half.

• Medical, dental, vision, disability, and life insurance are provided.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.

• 401k plan with up to a 6% employer match.

• Ten paid holidays annually.

• Health savings accounts and healthcare & dependent flexible spending accounts are available.

• Employee Assistance program and Employee discount program are offered.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.