Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer service calls regarding inquiries related to patient accounting.

• Conduct outbound follow-up calls on pending accounts when call volumes are low.

• Ensure calls are answered promptly without any drops or abandoned calls.

• Determine the reasons for callers' inquiries and provide assistance with their questions, concerns, or issues.

• Aim for resolution during the first call.

• Assist in resolving issues by referring callers to subject matter experts.

• Elevate concerns to supervisors, gather necessary information, or take suitable actions.

• Operate in a call center setting, utilizing a headset and working near multiple stations.

• May engage directly with patients in a hospital setting.

• Perform additional duties as assigned.

⛳️ Requirements

• Completion of high school or equivalent education.

• 1 to 2 years of previous experience in an inbound call center or customer service role.

• Experience with hospital patient account billing or knowledge of third-party reimbursements from insurance and government payers is advantageous.

• Outstanding customer service, analytical, and problem-solving abilities.

• Professional demeanor with a calm tone of voice, strong command of the English language, and proper grammar.

• Capability to facilitate discussions and comprehend the customer's issues or reasons for contact.

• Ability to work independently, adapt flexibly, and employ creative problem-solving methods.

• Proficient in de-escalating conflicts and building customer trust.

• Effectiveness in high-pressure situations and dealing with challenging personalities.

• Skill in interpreting and applying reimbursement provisions of managed healthcare agreements.

• Excellent listening abilities.

• Capacity to communicate responses clearly with appropriate voice modulation.

• Ability to remain seated at a computer terminal for prolonged periods.

• Required vaccinations and screenings before employment, as applicable and permitted by law.

🏝️ Benefits

• The position may qualify for a signing bonus for eligible new hires, depending on employment status.

• Observed holidays by Conifer provide time and a half pay.

• Comprehensive medical, dental, vision, disability, and life insurance options.

• Paid time off (including vacation and sick leave) starts at a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.

• 401k plan with employer matching up to 6%.

• 10 paid holidays annually.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Access to an Employee Assistance Program.

• Employee discount initiatives.

• Optional benefits including pet insurance, legal insurance, accident and critical illness coverage, long-term care, elder and childcare assistance, AD&D, and auto & home insurance.

• Employees in Colorado are entitled to paid leave in accordance with the state's Healthy Families and Workplaces Act.