Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer service calls regarding patient accounting inquiries.

• Conduct outbound follow-up calls for outstanding accounts during low inbound call volumes.

• Ensure calls are answered promptly and professionally, minimizing dropped and abandoned calls.

• Determine the reasons for callers' inquiries and assist with their questions, concerns, or issues.

• Prioritize resolution during the first call.

• Refer complex issues to subject matter experts to facilitate resolution.

• Escalate issues to supervisors, request necessary information, or take actions to support effective resolution.

• Carry out additional duties as assigned.

⛳️ Requirements

• Completion of high school education or equivalent qualification.

• 1–2 years of experience in an inbound call center and/or customer service setting.

• Experience with hospital patient account billing or knowledge of third-party reimbursements from insurance companies and government payers is advantageous.

• Strong customer service, problem-solving, and analytical skills.

• Professional and calming voice with excellent command of the English language and proper grammar.

• Ability to facilitate discussions and understand the customer's issue or reason for contact.

• Capacity to perform essential job functions independently and flexibly, utilizing creative problem-solving techniques.

• Skills to de-escalate issues and instill customer confidence.

• Ability to effectively function under stress and manage difficult personalities.

• Competence in interpreting and applying reimbursement aspects of managed healthcare contracts.

• Strong listening skills.

• Ability to articulate responses clearly using appropriate voice modulation.

• Capability to sit at a computer terminal for extended periods.

• Experience working in a call center environment with a headset and multiple nearby workstations.

• Hospital setting may involve direct patient interaction.

• Required vaccinations and screenings may need to be secured and confirmed prior to employment, as applicable and permitted by law.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, contingent on employment status.

• Conifer observed holidays are compensated at time and a half.

• Comprehensive medical, dental, vision, disability, and life insurance options.

• Paid time off (vacation and sick leave) – a minimum of 12 days per year, accruing at a rate of approximately 1.84 hours for every 40 hours worked.

• 401k plan with employer matching up to 6%.

• Ten paid holidays each year.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Employee Assistance Program available.

• Employee discount program offered.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto & home insurance.

• For employees in Colorado, paid leave is provided in accordance with Colorado’s Healthy Families and Workplaces Act.