Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications with customers.

• Utilize web-based tools to address customer inquiries.

• Manage and reply to customer questions effectively.

• Deliver exceptional customer service through attentive listening.

• Handle sensitive customer information with care.

• Strive to resolve issues during the initial call.

• Communicate effectively and appropriately with customers.

• Calmly address and de-escalate issues as they arise.

• Escalate concerns when necessary.

• Maintain records of call-related information for auditing and reporting purposes.

• Provide constructive feedback on call-related issues.

• Conduct upselling when appropriate.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Comfortable navigating desktop computer systems.

• Basic knowledge of Windows-based systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Capability to collaborate effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Ability to prioritize tasks and perform well under pressure.

• Flexibility to adapt to feedback, changing policies, and varied work shifts.

• Strong critical thinking skills.

• Proactive approach to problem-solving.

• A dedicated workspace close to the router for a hardwired Ethernet connection.

• Internet speed must be at least 15 Mbps download and 10 Mbps upload.

• ISP latency must be under 50ms.

• Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.

• Reasonable accommodations during the application process.