Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Customer Service Representatives address customer inquiries by discovering creative solutions to diverse questions, concerns, and issues.

• Manage and thoughtfully respond to all customer inquiries.

• Deliver outstanding customer service through attentive listening.

• Handle confidential customer information with care and sensitivity.

• Strive to resolve issues during the first interaction by taking a proactive approach.

• Communicate effectively with customers.

• Calmly work to resolve and de-escalate any issues that arise.

• Escalate interactions when deemed necessary and appropriate.

• Document all call-related information for auditing and reporting purposes.

• Provide insights regarding call issues.

• Upsell when required.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems, possessing general knowledge of Windows-based platforms.

• Prior experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits for you and your family.

• Eligible team members can access our comprehensive health benefits, which may include medical, vision, and dental coverage.

• We prioritize the mental health and well-being of our team members by offering resources such as Employment Assistance Programs, health and personal time off (HPT), and leave programs, as applicable.

• We offer various benefits and tools to support our team members and their families in securing their financial future, including competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

• Career Growth and Culture: At TP, we emphasize a culture of inclusion and diversity, ensuring every employee feels valued. We provide opportunities for unlimited career advancement, cultivating an environment where ambition and high performance lead to long-term success.