Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee both incoming and outgoing communications

• Utilize web-based tools to address customer inquiries

• Manage and respond to customer queries

• Deliver outstanding customer service through attentive listening

• Handle confidential customer information with care

• Strive to resolve issues during the first call

• Communicate effectively with customers

• Resolve and de-escalate customer issues

• Escalate interactions when necessary

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Upsell products or services when needed

• Collaborate with team members, supervisors, and support departments to resolve customer concerns and meet performance goals

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Ability to type a minimum of 25 words per minute

• Proficient with desktop computer systems

• Basic understanding of Windows-based systems

• A dedicated workspace near the router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Previous customer service and/or sales experience is preferred

• College degree is preferred but not mandatory

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance coverage

• Supplemental medical insurance

• Critical care insurance

• Pet insurance options

• Flexible Spending Account (FSA) plans

• Retailer discounts

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Reasonable accommodations during the application process

• Work-from-home arrangement