Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +34 more locations.

📋 Description

• Act as the main point of contact for clients

• Oversee incoming and outgoing communications

• Address customer inquiries using online tools

• Respond to and manage customer inquiries

• Deliver outstanding customer service through attentive listening

• Handle sensitive customer information with care

• Strive to resolve issues during the first interaction

• Interact appropriately with customers

• Effectively resolve and de-escalate issues

• Elevate interactions when necessary

• Monitor call-related data for auditing and reporting purposes

• Provide insights on call-related issues

• Engage in upselling when appropriate

• Collaborate with team members, supervisors, and support departments to address customer concerns and meet performance objectives

⛳️ Requirements

• High School Diploma or an equivalent qualification

• At least 6 months of experience in customer service

• Must be 18 years or older

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems and basic knowledge of Windows-based platforms

• A dedicated workspace near the router is necessary for a hardwired Ethernet connection

• Internet download speed of at least 15 Mbps and upload speed of 10 Mbps

• ISP latency must be below 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Experience in customer service and/or sales is preferred

• A college degree is preferred but not mandatory

🏝️ Benefits

• Medical, vision, and dental health coverage

• Employment Assistance Programs

• Health and Personal Time Off (HPT)

• Leave programs as applicable

• Competitive 401(K) retirement plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• Flexible Spending Account (FSA) plans

• Discounts from various retailers

• Opportunities for career advancement

• A workplace culture that is inclusive and diverse