Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone calls and emails.

• Offer understanding, support, guidance, and solutions tailored to members’ distinct financial requirements.

• Assist with onboarding processes and the establishment of new accounts.

• Address inquiries and mentor members throughout their financial journeys.

• Collaborate with colleagues to exchange knowledge and best practices.

• Meticulously document interactions and activities involving members.

• Participate in training and work towards advancement into higher-level roles.

⛳️ Requirements

• At least 1 year of experience in Customer Service (either in a call center or retail setting).

• High school diploma or equivalent certification.

• Availability for an 8-hour shift between 6 am and 8 pm.

• A people-centric approach with a focus on solutions.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Generous vacation and sick leave policies.

• Dedicated days for volunteering.

• Wellness resources provided through the Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times through the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Opportunity for remote work.

• Additional pay incentives for weekend shifts.

• Opportunities for career advancement and training.

• Complimentary lunch during monthly hybrid weeks for employees at the Tempe office.