Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver exceptional customer service to ensure a positive experience for B2B clients.

• Handle incoming calls and customer email communications.

• Accurately process customer orders.

• Validate orders promptly and accurately, managing approximately $1 billion in annual sales revenue.

• Adjust orders based on customer requests while minimizing negative service impacts and financial penalties.

• Address inquiries regarding order status, inventory availability, product details, discrepancies, claims, returns, account status, pricing, and sales programs.

• Evaluate customer-related issues and provide suitable solutions through phone, email, and fax.

• Collaborate with departments such as Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force.

• Maintain a comprehensive understanding of current technologies, including Delivery Ware, Team-Email, customer websites, and EDI.

• Support both individual and team goals; perform additional tasks as assigned.

⛳️ Requirements

• An Associate’s or Bachelor's degree is desired.

• At least 1 year of experience in customer service within a service industry.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Previous experience with SAP is preferred.

• Ability to manage a substantial workload with precision.

• Strong interpersonal, written, and verbal communication skills.

• Effective problem-solving abilities.

• Capacity to work independently, collaboratively, and within a team setting.

• Willingness to work Monday through Friday, from 8 am to 5 pm.

🏝️ Benefits

• Annual bonus plan contingent on company and individual performance, or a role-specific sales incentive plan.

• Comprehensive and competitive health and wellness benefits.

• Extensive health plans.

• Leading market 401(k) program with company contributions.

• Discounts on products.

• Flexible time-off benefits.

• Adoption benefits.

• Participation in Employee Resource Groups (ERGs).