Customer Service Representative

This is a fully remote position, open to applicants in Europe.

📋 Description

• Communicate with users through both verbal and written formats

• Assist users in navigating all required procedures

• Manage incoming calls exclusively

• Protect user information while ensuring confidentiality and security

• Comply with legal requirements and company policies

• Continuously update knowledge and skills to align with industry and regulatory developments

⛳️ Requirements

• Proficiency in conversational German, Turkish, and English is essential

• Strong communication abilities are required

• Capability to process a substantial volume of information

• Flexibility to take days off during the week rather than on weekends

• Previous experience in customer service is a plus, though not mandatory

• Keen attention to detail and accuracy

• Competence in protecting confidential and secure data

• Compliance with legal standards and company policies is essential

🏝️ Benefits

• Support for personal development plans and opportunities for learning and industry events

• Financial bonuses dedicated to marriage and the arrival of a new baby

• Opportunities for global and multicultural teamwork

• A culture that is welcoming to both people and pets

• Commitment to equal opportunity and an inclusive work environment