Customer Service Representative

This is a fully remote position, open to applicants in Europe.

📋 Description

• Engage effectively with users through both verbal and written communication.

• Protect data while ensuring confidentiality and security measures are met.

• Comply with legal regulations and adhere to company standards.

• Execute tasks with a high level of attention to detail and precision.

• Regularly enhance knowledge and skills to stay abreast of industry and regulatory changes.

• Manage inbound calls exclusively; no outbound calls, chats, or emails will be handled.

• Assist users by guiding them through all necessary procedures.

• Deliver customer support as a Video Ident Agent for Sumsub’s identity verification and compliance platform.

⛳️ Requirements

• Proficiency in conversational German, Turkish, and English is essential.

• Strong communication skills are required.

• Capability to manage and navigate a significant volume of information.

• Flexibility to take days off during the week rather than on weekends.

• Previous experience in customer service is beneficial, though not mandatory.

🏝️ Benefits

• Personalized development plans along with support for learning and attending industry events.

• Financial bonuses offered for marriage.

• Financial bonuses available for the arrival of a new baby.

• Opportunity to collaborate with colleagues from 74 different countries.

• A culture that is friendly towards both people and pets.

• Fully remote work arrangement.