This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee order entry, monitor order status, address product information inquiries, manage complaints, handle pricing, shipping, and inventory requests and issues.

• Engage in clear and professional communication with both external customers and internal Solventum team members via telephone and/or written correspondence.

• Organize worklists, including submitting internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing concerns.

• Utilize systematic problem-solving techniques to manage material information records and monitor master data.

• Coordinate the customer order process from initiation to delivery.

• Identify and implement improvements and solutions to work processes and tools.

• Address non-routine and complex inquiries using various techniques and methods to formulate solutions for challenging issues.

⛳️ Requirements

• A Bachelor’s degree or higher (completed and verified prior to starting) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government, or military setting.

• OR a High School Diploma AND 6 (six) years of customer service experience in a private, public, government, or military setting.

• Proficiency in both French and English.

• Previous or current experience in Healthcare Customer Service.

• Required experience with ERP systems.

• Preference for candidates with cross-functional project leadership experience.

• Self-driven, capable of working effectively in cross-functional teams, and with both internal and external customers.

• Strong conflict resolution skills and proactive in addressing issues before they escalate.

• Must possess legal authorization to work in the country of employment without the need for sponsorship for employment visa status.