Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver professional and compassionate support to customers through phone, chat, or email.

• Adhere to client-specific protocols and utilize provided tools to address inquiries.

• Ensure a quiet and distraction-free work environment during scheduled hours.

• Participate in and complete any necessary training or certification for designated projects.

• Communicate effectively and escalate issues when necessary.

• Comply with performance metrics and client standards.

⛳️ Requirements

• Prior experience in customer service, call centers, or remote support is preferred.

• Excellent written and verbal communication abilities.

• Capability to work independently and manage your own timetable.

• Must be a resident of the U.S. and legally authorized to work.

• A computer with Windows 10 or 11, a reliable internet connection, a USB headset, and a quiet workspace are required.

• Must be willing to complete unpaid client certification programs (typically lasting 2–4 weeks).

🏝️ Benefits

• 100% remote work with flexible scheduling options.

• Freedom to select your own clients and service hours.

• Assistance from our onboarding and training team.

• Access to a community of fellow remote contractors.

• Performance incentives for top-performing contractors.

• Annual retreats and in-person team gatherings for connection, relaxation, and celebration of success.