Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Acts as the primary contact for incoming calls related to billing customer service.

• Delivers exceptional customer service, ensuring quality assurance for all patient inquiries.

• Handles a high volume of incoming communications from customers and patients.

• Returns all voicemails within 24 hours of receipt.

• Must manage complaints diplomatically and perform effectively under pressure.

• Leverages resources and conducts research to troubleshoot and resolve patient issues.

• Reviews patient account information during interactions with patients to guarantee accurate reflection of insurance and demographic data on their accounts.

• Updates insurance and demographic details on patient accounts as needed.

• Thoroughly documents all actions taken on patient accounts.

• Establishes payment plans and processes credit card payments over the phone.

• Proficiently utilizes the billing system to document patient accounts while adhering to proper grammar, spelling, and syntax.

• Participates in special projects as necessary.

• Maintains consistent and reliable attendance.

• Complies with the Code of Conduct and the Mission & Value Statement.

• Additional duties may be assigned beyond the aforementioned responsibilities.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Understanding of health plan benefits (including deductibles, copays, and coinsurance) and eligibility verification.

• Ability to read, interpret, and explain Explanation of Benefits (EOBs) and patient responsibilities in detail.

• Educational background in medical billing or possession of a medical billing certification is preferred.

• Experience with Mod Med/EMA practice management systems is advantageous.

🏝️ Benefits

• Competitive Pay – Attractive compensation to reward your hard work.

• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered.

• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting.

• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year.

• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans.

• Disability Protection – Short-term and long-term disability coverage to safeguard you in unexpected situations.

• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for enhanced security.

• Employee Assistance Program (EAP) – Access to confidential support for personal or work-related challenges.

• Exclusive Employee Discounts – Save on products and services with special discounts available just for you.

• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team.