Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver outstanding customer service and interpersonal skills, with the capability to identify and address the unique needs of the most vulnerable customers.

• Interact directly with iRoofing customers via phone, internet, and written communication.

• Develop comprehensive knowledge of product offerings and services.

• Respond swiftly to customer inquiries.

• Identify the most efficient and effective methods to resolve customer questions or concerns.

• Acknowledge individual customer service requirements.

• Take responsibility and provide solutions at the initial point of contact.

• Escalate issues and inquiries as necessary.

• Address complaints and highlight concerns where suitable.

• Maintain and update customer-related information systems and ensure accurate records.

• Diagnose common issues with a high level of accuracy and effectiveness.

• Collaborate with other departments to find suitable solutions.

• Actively educate customers about additional products and features.

• Ensure customer satisfaction with products or services.

⛳️ Requirements

• High School Diploma or equivalent.

• Over 3 years of experience in Customer Service, Customer Success, or Telemarketing roles.

• Proficient/Excellent Computer Skills.

• Ability to utilize MS Word and Excel.

• Strong time management skills and self-accountability.

• Exceptional Written and Verbal Communication Skills.

• High degree of professionalism.

• Experience collaborating with global and/or US-based business teams.

• Excellent written and verbal communication skills in the English language.

• Workspace: A quiet environment to work, with an internet connection of at least 30 Mbps download and 10 Mbps upload.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work hours and a remote working environment.

• Comprehensive health and wellness benefits.