Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• In the role of a Contact Center Representative, you will be essential in arranging appointments for new patients at our partnered pain clinics and surgical centers.

• Manage incoming calls and follow up with warm leads to inform them about various treatment options.

• Respond to calls from potential new patients and evaluate their needs.

• Address general inquiries related to treatment options.

• Initiate outbound calls to incoming leads to provide information about possible treatments.

• Register and schedule new patients while sending the necessary materials ahead of their appointments.

• Reschedule, cancel, and confirm appointments as required.

• Deliver outstanding and prompt customer service.

• Uphold operations by adhering to established policies and procedures.

• Assist in tracking the success of new marketing initiatives.

• Offer creative suggestions to improve marketing strategies.

• Perform additional related tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• At least 1 year of experience in customer interaction or support (via phone or in-person) is strongly preferred.

• Previous experience in a healthcare facility and contact center is preferred.

• Strong verbal and written communication skills.

• Exceptional interpersonal and customer service abilities.

• A service-oriented attitude towards resolving customer issues.

• Strong organizational skills and attention to detail.

• Comfortable with learning new software and computer systems.

• Knowledge of patient confidentiality requirements.

• Familiarity with medical terminology and office ethics.

• Proficient in Microsoft Office Suite or similar software.

🏝️ Benefits

• Fully remote position with a remote stipend.

• Consistent Monday to Friday daytime schedule.

• Warm leads only, with no cold calling involved.

• Meaningful work that connects patients to necessary care.

• Opportunities for growth and support for continuing education.

• Comprehensive benefits package.