Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Efficiently and courteously respond to incoming calls from Sleep, Providers, and Scheduling queues.

• Stay updated on the products provided by Performance Home Medical.

• Actively inform and educate callers about resupply and private-pay products.

• Create and process new supply orders in accordance with established procedures.

• Ensure prompt and precise resupply for patients.

• Work collaboratively with PHM employees and departments to support patient needs.

• Achieve key performance metrics, such as call volume, average handling time, and overall productivity.

• Execute additional tasks assigned by the direct supervisor or manager.

• Become part of the Customer Service Team in the call center, working remotely after three months of training.

⛳️ Requirements

• Applicants must reside in the Greater Houston Area.

• Possess strong computer skills and technological proficiency.

• Demonstrate compassion and empathy with a dedication to providing exceptional patient and customer care.

• Be responsible and dependable.

• Ability to learn quickly.

• A team player who contributes to a professional and enjoyable work environment.

• Skilled in de-escalating situations when issues arise.

• Capable of troubleshooting patient equipment issues, both in person and over the phone.

• Operate phone systems in a professional manner.

• Exhibit excellent verbal and written communication abilities.

• A problem solver with a proven record of high performance.

• Maintain a positive attitude and a willingness to assist the team as needed.

• Highly organized with strong attention to detail.

• Responsible for procuring and completing necessary documentation.

• Prior knowledge or hands-on experience with PAP equipment is preferred.

• Ability to type a minimum of 30 words per minute.

• Previous experience in healthcare customer service or an educational background in the field is a plus but not mandatory.

• A background in medical equipment is preferred; training will be provided for the right candidate.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• 401(k)

• Employee Assistance Program (EAP)

• 8 paid holidays

• Comprehensive onboarding and training program

• Fun, positive, performance-oriented team culture