Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a thorough understanding of existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors across various channels as per assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Build and maintain effective working relationships with all partners.

• Recognize issues through established escalation paths to assist the leadership team.

• Monitor and track the status of assigned work-in-progress issues.

• Escalate and resolve problems to ensure timely turnaround times.

• Engage in process improvement initiatives.

• Adhere to operational, regulatory, and compliance standards regarding member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED required.

• Strong quantitative or analytical skills focused on problem identification and resolution.

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• Experience in managing and accurately entering data.

• Proficiency in advanced Google Suite or Microsoft Office applications.

🏝️ Benefits

• Comprehensive employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits offered.

• Dental benefits included.

• Vision benefits provided.

• 11 paid holidays each year.

• Paid sick leave.

• Paid parental leave available.

• Participation in a 401(k) plan.

• Life insurance coverage.

• Disability insurance options.

• Paid wellness time and reimbursement opportunities.

• Occasional travel for team meetings and company events.