Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to inquiries regarding products and services through various channels including phone, chat, email, mail, and video.

• Inform customers about healthy lifestyle choices such as nutrition, exercise, and stress management.

• Offer support and practical strategies to facilitate sustainable lifestyle changes.

• Work in tandem with Senior Health Coaches and guide customers to seek advanced assistance when necessary.

• Process orders and ensure precise maintenance of customer records in CRM systems.

• Efficiently manage and resolve complaints, ensuring complete resolution and appropriate follow-up.

• Achieve sales targets through thoughtful recommendations and cross-selling of products.

• Record interactions and relay any issues to supervisors or management when required.

• Manage a high volume of interactions while maintaining patience, focus, and attention to detail.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 2 years of experience in customer service.

• At least 2 years of experience supporting individuals in managing healthy lifestyles (nutrition, exercise, wellness).

• Excellent verbal and written communication abilities.

• Capability to stay composed under pressure and effectively resolve problems.

• Proficient in CRM or customer service software.

• Experience with health tracking or telehealth platforms is preferred.

• Proven motivational or counseling experience is preferred.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Optional Accident, Hospital Indemnity, and Critical Illness insurance.

• Employee Assistance Program (EAP).

• Employer-paid Life and AD&D Insurance.

• Optional Supplemental Life and AD&D Insurance.

• Short- and Long-Term Disability Insurance.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Dayforce Wallet – receive payment as you earn.

• Employee Discount.

• Retirement Planning (401k with matching contribution).

• Pet Insurance.

• Wellness Program Offerings.

• Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.

• 9 Paid Holidays per year, including 1 floating holiday.

• Mission-driven work focused on empowering healthier lives.

• Collaborative and supportive team environment.

• Opportunities for advancement within a wellness-focused organization.