Customer Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through email and WhatsApp Business.

• Respond to inquiries and follow up on requests.

• Engage in negotiations and manage outstanding financial issues in line with departmental procedures.

• Maintain and update spreadsheets and systems while tracking information and outcomes.

• Become a member of the KING OF LANGUAGES Support team.

• Foster service excellence and promote continuous innovation.

⛳️ Requirements

• High school diploma required.

• Proficient in basic to intermediate Excel.

• Excellent verbal and written communication skills.

• Comfortable utilizing digital tools and systems.

• Native Portuguese speaker.

• Proficiency in Microsoft Excel.

• Knowledge of Microsoft Word.

• Background in customer service.

• Experience in customer support.

• Strong advisory skills.

• Experience in public-facing customer service.

• Results-driven mindset.

• Competency in negotiation.

• Background in telemarketing.

• Preferably 1–3 years of professional experience.

• Experience in collections, accounts receivable, or credit recovery is advantageous.

• Previous customer service or telemarketing experience is a plus.

• Familiarity with ERP systems, debt renegotiation, Serasa, or SPC is beneficial.

🏝️ Benefits

• Discounts on medications and medical tests.

• Comprehensive healthcare benefits, including consultations, therapy, and nutritionist services.

• Access to Wellhub.

• English language course.

• Meal voucher.