Customer Service Representative

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Answer incoming customer calls related to their electric and gas services.

• Inform customers about billing information, including charge explanations, payment methods, and available assistance programs.

• Deliver precise information and solutions to customers, ensuring a high level of satisfaction.

• Aim for first call resolution with each customer interaction.

• Spot opportunities to offer additional services or upgrades that meet customer needs.

• Support customers in managing their accounts, including updates to personal details and services.

• Record customer interactions in the call tracking system.

• Manage all customer calls, regardless of complexity, in a courteous and professional manner.

• Show the ability to work under pressure while striving to meet deadlines and performance targets.

• Perform other duties as assigned by management.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• A minimum of 1 year of customer service experience is essential.

• At least 1 year of call center experience is preferred.

• Exceptional customer service skills are required.

• Strong written and verbal communication abilities.

• An inherent capacity to empathize with customers.

• The ability to present and communicate a positive, concerned, and professional image to customers.

• Flexibility and quick adaptability to changes are necessary.

• Must be capable of conducting research efficiently and effectively under time constraints.

• Compliance with policies and procedures is required.

• Adherence to work schedules and punctuality is essential.

• Proficiency in typing quickly and accurately, effective mouse usage, and a basic understanding of Windows-based operating systems is required.

• Must maintain a high level of confidentiality when handling customer information.

• The ability to deliver quality customer service and manage challenging customers while upholding professionalism is necessary.

• A reliable, high-speed internet connection with a wired Ethernet setup is required (WiFi is not acceptable).

• Download speeds of 10 Mbps or higher are mandatory.

• Upload speeds of 5 Mbps or higher are necessary.

• A dedicated workspace in a quiet and distraction-free environment is essential.

• Personal device for two-factor authentication is required.

• All job offers are conditional upon successful completion of drug and background checks.

🏝️ Benefits

• Paid Training.

• Medical, Dental, and Vision Insurance.

• Paid Time Off.

• Employee Discounts.

• Full-time, non-seasonal position.

• Opportunities for Career Advancement.

• InteLogix will provide a computer for use throughout the duration of the position.