Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver Contact Center Support to patients utilizing the “Early Out Service” offered to clients.

• Achieve production targets for both inbound and outbound calls.

• Adhere to quality assurance benchmarks.

• Ensure high-quality customer service by complying with company and client-specific policies and procedures.

• Engage in educational opportunities provided by the company to enhance knowledge of services and information systems.

• Safeguard confidential customer information.

• Handle various paperwork and documentation tasks.

• Assist callers with inquiries regarding medical billing, financial assistance programs, payment plans, and payment processing.

• Arrange callbacks as necessary.

• Work collaboratively as part of a team.

• Execute additional responsibilities assigned by the supervisor or call center management.

⛳️ Requirements

• Must be available for work from 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday to Friday.

• High-speed home internet (non-cellular) is essential.

• Capability to test home internet speed to confirm sufficient bandwidth.

• Exceptional written and verbal communication and interpersonal skills.

• Strong organizational, multitasking, and time-management abilities.

• Detail-oriented and committed to following through on issues until resolved.

• Ability to function independently as well as part of a team.

• High School Diploma or an equivalent combination of education and relevant experience.

• Preferred: at least one year of experience in customer service support over the phone in a remote environment.

🏝️ Benefits

• Benefits available after three months of employment, with the initial month of training counting toward employment duration.

• Healthcare coverage.

• Paid time off.

• Incentive pay opportunities.

• Educational opportunities provided by the company.