Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver contact center support to patients of Early Out Service

• Achieve production targets for both inbound and outbound calls

• Comply with quality assurance criteria

• Ensure high-quality customer service by adhering to company and specific customer policies and procedures

• Enhance job knowledge through company training opportunities and gain expertise in services and information systems

• Safeguard confidential customer information

• Handle various paperwork and documentation

• Assist callers with inquiries about medical billing and financial assistance programs

• Establish payment plans and process payments while upholding professional customer service

• Organize callbacks as required

• Collaborate effectively as a team member

• Execute additional responsibilities assigned by the supervisor or call center management

⛳️ Requirements

• Availability to work from 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday through Friday

• Reliable high-speed home internet; cell-based internet is not permissible

• Capability to test home internet speed and confirm sufficient bandwidth

• Exceptional written and verbal communication and interpersonal skills

• Strong organizational, multitasking, and time-management abilities

• Detail-oriented with a focus on resolving issues

• Capacity to work both independently and collaboratively as part of a team

• High School Diploma or an equivalent combination of education and relevant experience

• Preference for candidates with one year or more of customer service experience over the phone in a remote environment

🏝️ Benefits

• Benefits available after 3 months of employment, which includes 1 month of training counted towards the start of employment

• Healthcare coverage

• Paid time off

• Incentive pay