Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and expand your own portfolio of clients

• Take direct responsibility for clients and their properties, including claims management — handling reports and engaging contractors; tenant management — addressing inquiries; re-letting; and processing requests from property owners

• Develop expertise in property management

• Maintain clean records within the company system and ensure accurate documentation of all processes

• Embrace a customer-focused approach — NO sales or sales-related activities

⛳️ Requirements

• Excellent communication skills in German (both written and spoken)

• Proficient in computer skills and comfortable navigating the internet

• Ideally possess experience in telephone-based customer service and/or the real estate sector

• Career changers are encouraged to apply — a completed vocational qualification or university degree is preferred

• High motivation to learn and a strong commitment to the role

🏝️ Benefits

• Set working hours from Monday to Friday, 08:00 – 17:00

• Competitive fixed salary

• Opportunities for professional development and career advancement

• Job security with a permanent employment contract

• Provision of a new (or like-new) laptop and accessories

• Buddy program — to facilitate a smooth and enjoyable onboarding experience, you will be paired with a colleague as your personal mentor

• Supportive and friendly work environment among colleagues

• Opportunities for cross-functional collaboration and open communication

• Direct interaction with Heads of Departments and Managing Directors

• Remote work option: We provide a flexible work environment that enables you to work from any location, enhancing your work-life balance