Customer Service Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Ensure exceptional customer satisfaction for both internal and external clients.

• Oversee customer accounts, which includes account setup and management of customer data.

• Monitor product availability and allocate product batches accordingly.

• Process sales orders using SAP.

• Prepare and track orders with the EMEA warehouse.

• Organize logistics for the delivery of products.

• Follow up on shipments and transportation with warehousing and transportation providers.

• Ensure packaging validation and product integrity.

• Handle product and service billing efficiently.

• Manage trunk stock replenishment, as well as spare parts ordering and returns.

• Review and approve freight invoices while monitoring freight cost drivers and controls.

• Address customer complaints using SAP Fiori.

• Manage deviations, including DR/CAPA processes.

• Communicate with customers and sales representatives to understand their needs and enhance service performance.

• Participate in tender processes and coordinate with relevant departments.

• Assist in quality audits.

• Drive service performance, meet OTIF targets, refine processes, support business growth, and ensure adherence to quality and regulatory standards.

⛳️ Requirements

• Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related discipline.

• Mandatory fluency in Spanish, English, and Italian (minimum B2-C1 level), with strong verbal and written communication proficiency in all three languages.

• Required experience with SAP as an ERP system.

• At least 2-3 years of experience in Customer Service, Order Management, Customer Operations, or Supply Chain roles.

• Demonstrated experience managing the complete Order-to-Cash (O2C) process.

• Experience in coordinating logistics operations and overseeing both domestic and international shipments.

• Knowledgeable in inventory management, delivery planning, and customer service processes.

• Proficient in Microsoft Office applications, especially Excel.

• Capable of working in a fast-paced environment while managing multiple stakeholders and priorities.

• Strong customer focus, attention to detail, and excellent problem-solving abilities.

🏝️ Benefits

• Flexible schedule: Monday-Thursday 8:00h – 17:00h and Friday 8:00h 15:00h.

• Comprehensive benefits package.

• Flexibility for U Program: Options for remote working.

• Commitment to equal employment opportunities and an inclusive work environment.

• Opportunities for professional career development.

• Reasonable accommodations available for individuals with disabilities.