Customer Service Representative

This is a fully remote position, open to applicants in Nicaragua, +2 more countries.

📋 Description

• Respond to a significant volume of incoming calls from customers in a courteous and professional manner

• Actively listen to customers, identify their needs, and provide precise information or solutions

• Adhere to call scripts and company protocols to ensure uniform service quality

• Refer complex technical problems to the relevant team as needed

• Keep accurate and well-organized call records in the system

• Efficiently multitask while managing various systems and tools

• Manage high numbers of customer calls

• Offer product and service details

• Follow set instructions and procedures

• Address and resolve complaints

• Foster customer relationships through attentive listening and problem-solving abilities

⛳️ Requirements

• Exceptional verbal communication skills - B2 English proficiency is mandatory

• High school diploma or equivalent qualification

• Experience as a Customer Representative is preferred but not essential

• Proficient computer skills and familiarity with CRM systems

• Flexible schedule to work 6 days a week during operational hours: 7am - 12am EST

• Submission of a Police Record from your country of residence

• A copy of your ID

• A laptop or desktop computer (Windows 10/11; MAC is incompatible with our system)

• Minimum of 8 GB RAM (16 GB recommended for optimal performance)

• Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)

• SSD with a minimum of 250 GB

• USB headset with a noise-canceling microphone

• Reliable energy and internet stability (at least 50 Mbps internet speed)

• Must be able to connect via Ethernet

• Minimum internet speeds of 25 Mbps download and 10 Mbps upload

• Wired (Ethernet) connection is strongly preferred over Wi-Fi

🏝️ Benefits

• Compensated training program

• 15 days of PTO per year

• Remote work from anywhere in LATAM

• Opportunity for advancement with a U.S.-based leader in tech services

• Fast-paced, dynamic environment where your contributions are valued