Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Complete an extensive 4-week training program to focus on a particular consumer lending brand.

• Handle incoming customer calls while providing outstanding customer service.

• Address customer inquiries and deliver assistance.

• Manage customer requests, fulfill their needs, and educate them about products and services.

• Process payments, develop payment plans, and resolve account-related issues.

• Uphold high standards in both verbal and written communication with customers.

• Ensure customer accounts are maintained with precise information.

⛳️ Requirements

• Must be eligible to work in the United States.

• Previous call center experience is advantageous, though candidates with a strong background in fast-paced customer service settings are also appreciated.

• Excellent communication and active listening skills, with a demonstrated record of professionalism and empathy in customer interactions.

• Ability to excel in a high-volume environment through flexibility and effective multitasking.

• Comfortable using new technology.

• Proven success in a remote work setting.

• Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

• Enova is not able to sponsor visas or take over sponsorships.

🏝️ Benefits

• Additional compensation may include bonuses.

• Health, dental, and vision insurance, along with mental health benefits.

• 401(k) matching with a Roth option (for U.S. based employees only).

• Paid time off and holidays.

• Sabbatical program (available for eligible roles).

• Summer hours (for eligible roles).

• Paid parental leave.

• Diversity, Equity, and Inclusion groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards program.

• Charitable matching and a paid volunteer day.

• 4-week training program.