Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries through phone, email, chat, and text promptly and professionally.

• Support patients with account-related questions and provide updates on their orders, guiding them through the treatment process.

• Collaborate with clinical, pharmacy, and fulfillment teams to ensure a smooth patient experience.

• Precisely record all customer interactions in internal systems.

• Resolve concerns with empathy while upholding a high standard of customer satisfaction.

• Achieve performance targets regarding response times, quality, and patient experience.

⛳️ Requirements

• At least 2 years of experience in customer service, ideally within healthcare, telehealth, medical offices, or pharmacy settings.

• Exceptional verbal and written communication abilities.

• Strong problem-solving capabilities and keen attention to detail.

• Comfortable in a fast-paced, remote work environment.

• Ability to handle multiple tasks while maintaining a positive and professional attitude.

• Proficient with computers and customer support platforms.

• Must have a reliable personal laptop or desktop computer before the start date.

• A quality headset for calls is required before the start date.

• High-speed internet connection must be established prior to the start date.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package including Health, Dental, and Vision coverage.

• Paid time off and company-recognized holidays.

• Fully remote role.

• Opportunities for professional growth within a rapidly expanding company.

• Exposure to innovative therapies in wellness and longevity.