Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee inbound and outbound communications with patients to facilitate the resupply of current products.

• Manage a high volume of calls, exceeding 100 inbound and outbound interactions daily.

• Act as the main point of contact for processing and scheduling patient orders.

• Ensure tasks are completed with precision and within designated timelines.

• Work collaboratively with both internal and external teams to address and resolve issues.

• Track performance metrics to achieve quality and service-level benchmarks.

• Provide outstanding customer service while efficiently managing multiple accounts.

⛳️ Requirements

• A high school diploma is necessary.

• At least 1 year of experience in customer service and/or sales is required.

• Must be self-motivated with the capability to troubleshoot and quickly adapt.

• Excellent verbal and written communication skills are essential.

• Strong attention to detail with a focus on accuracy in data entry.

• Ability to manage multiple tasks in a fast-paced setting.

• Should be comfortable working independently.

• Previous experience in a call center is preferred.

• Bilingual proficiency in Spanish is preferred.

🏝️ Benefits

• Comprehensive medical coverage.

• Vision insurance.

• Dental insurance.

• Life insurance.

• Accidental Death and Dismemberment (AD&D) insurance.

• Short-term and long-term disability insurance.

• Sleep care management services.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k) plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Fifteen days of Paid Time Off (PTO).

• Eleven paid holidays plus three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.