Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Communicates effectively in both spoken and written forms using professional English, accurate grammar, and specific vocabulary; learns to simplify complex insurance subjects for a diverse audience and articulate benefits without using jargon; develops skills to listen actively, understand discussions, and pose relevant questions that facilitate issue resolution; and maintains precise and thorough electronic notes of conversations in the designated software systems.

• Engages directly with customers, which may include members, groups, and providers, to address issues related to products, services, and health insurance plans provided by ABCBS and its affiliated companies; completes interactions in accordance with company standards and directives, while adhering to state and federal regulations, including the privacy rules outlined in HIPAA guidelines.

• Consistently presents oneself in a positive and professional manner, treating others with courtesy, etiquette, and tact; manages confrontational situations with empathy while striving to reach fact-based, objective conclusions and resolutions; and achieves mutual agreement through negotiation.

• Develops expertise in benefits and eligibility for health insurance plans supported by various lines of business, as needed; and knows how to locate and utilize information essential for delivering exceptional customer service.

⛳️ Requirements

• High school diploma or equivalent.

• A minimum of two (2) years’ experience in a specialized customer service setting.

• OR two (2) years of college coursework (at least 48 credit hours) along with one (1) year of experience in a specialized customer service role.

• Customer Resolutions

• Multitasking

• Active Listening

• Keyboarding

• Ability to Work Independently

• Independent Thinking

• Organizational Skills

• Attention to Detail

• Proficient Written and Verbal Communication

• Customer Service Skills

• Problem-Solving Abilities

• Capability to Work in a High-Stress Environment

• Computer Literacy

• Must successfully complete the company proficiency test: Customer Service Assessment

🏝️ Benefits

• Tuition reimbursement.

• Club Blue, a complimentary onsite gym to promote physical fitness.

• Green Leaf Grill and Green Leaf Grill Express, onsite dining options in Little Rock that encourage healthy eating.

• Incentives for participating in wellness education and exercise.