Customer Service Representative

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Oversee the complete order management process from the moment an order is placed until delivery, utilizing CRM and ERP systems.

• Track customer needs throughout the order fulfillment journey.

• Inform customers and the Sales team of any significant delays and assist in providing alternative solutions.

• Prepare for and lead annual, semi-annual, or quarterly performance evaluations with customers and related departments.

• Handle customer inquiries and share customer data and forecasts with associated teams.

• Actively manage customer inventory levels of finished goods and aged stock.

• Acknowledge and document customer complaints, ensuring swift feedback is provided.

• Facilitate the return of goods when necessary.

• Coordinate and oversee expedited shipments until delivery is finalized.

• Initiate requests for credit and debit notes with the Finance department.

• Assist in the process of disputed invoices with Finance and credit collection efforts.

• Develop and maintain in-depth customer knowledge, including service level agreements and contracts.

• Enhance customer relationships through timely, effective service and issue resolution.

• Discover improved methodologies to elevate customer service quality.

• Uphold OHSE and hygiene standards in compliance with Amcor's requirements and local regulations.

• Execute other assigned tasks.

⛳️ Requirements

• Background in a similar role, ideally within a packaging or manufacturing setting.

• Familiarity with SAP and Salesforce.com is preferred.

• Strong proficiency in Excel is valued.

• Proficient in English.

• Knowledge of any other European language is advantageous.

• Customer-centric mindset.

• Results-driven approach.

• Exceptional interpersonal and communication abilities.

• Capability to foster collaborative relationships.

• Outstanding time management and organizational skills.

• Ability to function as part of a multi-structured team.

• Self-motivated individual.

• Ability to work independently while being part of both local and remote teams.

• Competence in managing and communicating with stakeholders across various levels.

• Adherence to Amcor and local OHSE and hygiene standards and regulations.

🏝️ Benefits

• Full-time employment opportunity.

• Flexible remote work arrangement.

• Opportunities to collaborate with a global packaging leader.

• Continuous learning and the application of innovative work methods.