Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct high-volume inbound and outbound calls related to auctions utilizing approved scripts.

• Provide clear explanations regarding auction specifics, deadlines, and subsequent steps.

• Accurately record call outcomes and tenant feedback within the system.

• Make multiple call attempts and adhere to necessary follow-up procedures.

• Address sensitive or escalated discussions with empathy and professionalism.

• Ensure compliance with timelines, legal stipulations, and internal policies.

• Identify and report trends, issues, or concerns to team leaders.

• Participate in additional outbound calling projects as business requirements evolve.

⛳️ Requirements

• Prior experience in a call center, customer service, or outbound calling is preferred.

• Excellent verbal communication and active listening abilities.

• Capability to maintain composure during high-pressure or sensitive discussions.

• Comfortable working autonomously and managing your own schedule.

• Basic computer proficiency and familiarity with CRM or call management systems.

• Keen attention to detail, particularly in documentation.

• Submission of CV/resume and video introduction must be in English.

🏝️ Benefits

• Fully remote working arrangement.

• Independence in location.

• Bonus opportunities on weekends.

• Comprehensive training and ongoing support to ensure your success.

• A collaborative and supportive team atmosphere.

• A position that enhances real-world communication and compliance capabilities.

• Inclusion of flexible working hours.