Customer Service Representative

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Conduct a high volume of inbound and outbound calls related to auctions using established scripts.

• Provide clear explanations regarding auction specifics, timelines, and subsequent steps.

• Accurately record call results and tenant feedback in the system.

• Execute multiple call attempts and adhere to necessary follow-up protocols.

• Manage sensitive or escalated discussions with professionalism and empathy.

• Ensure compliance with deadlines, legal standards, and internal policies.

• Identify and report trends, issues, or concerns to team leaders.

• Engage in additional outbound calling projects as business requirements evolve.

⛳️ Requirements

• Prior experience in a call center, customer service, or outbound calling (preferred).

• Excellent verbal communication and active listening abilities.

• Capacity to remain composed during high-pressure or sensitive discussions.

• Ability to work independently and effectively manage your time.

• Basic computer proficiency and familiarity with CRM or call handling systems.

• Keen attention to detail, particularly in documentation.

• CV/resume and video introduction must be submitted in English.

🏝️ Benefits

• Fully remote working opportunity.

• Independence in location.

• Weekend bonuses available.

• Comprehensive training and ongoing support to ensure your success.

• A collaborative and supportive team atmosphere.

• A position that enhances real-world communication and compliance skills.

• Inclusion of flexible working hours.