Customer Service Representative

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Conduct a high volume of inbound and outbound calls related to auctions using pre-approved scripts.

• Provide clear explanations concerning auction specifics, deadlines, and subsequent steps.

• Accurately record call outcomes and tenant responses in the system.

• Perform multiple call attempts and adhere to necessary follow-up procedures.

• Address sensitive or escalated conversations with professionalism and empathy.

• Maintain compliance with timelines, legal standards, and internal policies.

• Identify and report trends, issues, or concerns to team leaders.

• Engage in additional outbound calling projects as business needs evolve.

⛳️ Requirements

• Prior experience in a call center, customer service, or outbound calling is preferred.

• Excellent verbal communication and active listening abilities.

• Capacity to remain composed during high-pressure or sensitive discussions.

• Comfortable working autonomously and effectively managing your time.

• Basic computer proficiency and familiarity with CRM or calling systems.

• Keen attention to detail, particularly in documentation.

• CV/resume and video introduction must be provided in English.

• Adherence to timelines, legal regulations, and internal policies is essential.

🏝️ Benefits

• Fully remote work opportunity.

• Weekend bonus incentives.

• Comprehensive training and ongoing support to ensure your success.

• A collaborative and supportive team atmosphere.

• Flexible working hours available.

• A position that enhances real-world communication and compliance skills.