Customer Service Representative, Administrative Clerk with Sales

This is a fully remote position, open to applicants in Germany.

📋 Description

• You handle customer inquiries comprehensively via phone, mail, or email.

• You gather and maintain customer information, making corrections as needed.

• You manage both registrations and deregistrations, as well as supplier changes.

• You respond to queries regarding meter installation, exchanges, and removals.

• You receive reports of faults or outages and relay them to the relevant teams.

• You are focused on sales and prioritize quality in your work.

• You utilize SAP within a Windows 10 environment, alongside MS Office applications.

• You help customers identify the appropriate tariff (sales following service).

⛳️ Requirements

• Some experience in telephone customer service, or a strong desire to transition into this profession.

• A completed vocational qualification in a commercial field is preferred.

• Proficient in the German language, both spoken and written.

• Basic computer proficiency.

• Excellent communication skills with the ability to engage and satisfy customers.

• A willingness to promote additional services and enhance customer products.

🏝️ Benefits

• No shifts on Sundays and nationwide public holidays.