Customer Service Representative – Activation, Invoicing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming customer inquiries via phone, email, or chat.

• Respond to customer inquiries promptly and professionally.

• Provide accurate information regarding products and services.

• Address customer issues efficiently and in a timely manner.

• Follow up with customers to confirm resolution and ensure satisfaction.

• Document customer interactions accurately in the organization's CRM.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Enhance knowledge of products, services, and processes through training and continuous learning modules.

• Work collaboratively with other departments as needed.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 3 months of customer service experience or equivalent.

• Preferred experience in registration, activation, invoicing, and subscription management.

• Average communication skills, both verbal and written.

• Familiarity and experience with a CRM system preferred.

• Proficient in using computers and various software applications.

• Standard Monday to Friday shifting schedule.

• Must work remotely from the Philippines.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO effective on day 1.

• Paid time off.

• Special birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Equipment provided by the company.

• Remote work arrangement.