Customer Service Representative – Activation and Invoicing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming customer inquiries through phone, email, or chat.

• Deliver accurate information regarding products and services.

• Address customer issues promptly and efficiently.

• Follow up with customers to guarantee issue resolution and satisfaction.

• Accurately record customer interactions in the organization’s CRM.

• Comply with company policies and procedures.

• Achieve or surpass performance benchmarks for relevant KPIs.

• Enhance knowledge of products, services, and processes through training and ongoing learning modules.

• Collaborate with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 3 months of customer service experience or its equivalent.

• Preferred background in registration, activation, invoicing, and subscription management.

• Average verbal and written communication skills.

• Knowledge and experience with CRM systems is preferred.

• Proficient in utilizing computers and various software applications.

• Available for a standard Monday-Friday work schedule.

• Must be able to work remotely from the Philippines.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• Health Maintenance Organization (HMO) on the first day.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional growth.

• Employee Referral Program.

• Company-provided equipment.

• Remote work setup.