Customer Service Representative – 3PL

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle incoming phone calls

• Accurately take and fulfill orders from clients and pharmacies

• Respond to client inquiries in a courteous and professional manner

• Process orders received through fax, email, and phone on a daily basis

• Provide order confirmations upon request

• Manage pick tickets through the ERP system and select the appropriate carrier

• Communicate effectively with both external and internal customers

• Adhere to all procedures and work instructions

• Collaborate with internal departments to address customer and product concerns, including backorders, emergency shipments, account statuses, invoices, shipment discrepancies, returns, credits, and debits

• Maintain precise backorder records

• Address customer and client inquiries and complaints regarding shipments and services

• Escalate issues as necessary

• Establish customer accounts and keep customer files updated

• Propose enhancements to customer service operations

⛳️ Requirements

• Post-secondary education or equivalent experience in a related field

• 0–2 years of experience in a customer service position

• Strong work ethic and a sense of responsibility

• High attention to detail

• Proactive approach to customer focus

• Capability to work both in a team and independently with minimal supervision

• Ability to multitask in a fast-paced environment

• Self-motivated; efficient and organized

• Consistently deliver high-quality work under pressure and within deadlines

• Strong skills in Microsoft Outlook, Word, Excel, and Internet Explorer

• Proficient in order entry systems

• Excellent problem-solving skills

• Essential ability to communicate clearly in English

🏝️ Benefits

• Medical, dental, and vision coverage

• Comprehensive wellness benefits addressing physical, emotional, financial, and social needs

• Backup dependent care options

• Adoption assistance available

• Infertility coverage provided

• Family building support included

• Behavioral health solutions accessible

• Paid parental leave offered

• Paid caregiver leave available

• Training programs provided

• Resources for professional development

• Mentorship programs available

• Employee resource groups encouraged

• Opportunities for volunteer activities