Customer Service, Phone Support Virtual Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Professionally and courteously respond to incoming customer calls.

• Address customer inquiries related to bus transportation services.

• Follow up with customers who have requested quotes.

• Communicate pricing information based on client-provided details.

• Take precise notes on customer questions, requests, and concerns.

• Follow up with customers who return calls or reply via email.

• Leave clear and professional voicemails when unable to reach customers.

• Escalate inquiries or situations that require client input.

• Adhere to the client’s instructions and guidance when interacting with customers.

• Maintain organized records of customer interactions and follow-ups.

• Deliver excellent customer service throughout the inquiry and booking process.

• Assist with additional administrative or customer service tasks as the business expands.

• Execute services professionally in accordance with the agreed timelines, guidelines, and deliverables.

⛳️ Requirements

• Prior experience in customer service, phone support, appointment setting, sales support, or a related role.

• Exceptional spoken and written English skills.

• Clear, professional, and confident communication over the phone.

• Comfortable engaging with customers and addressing inquiries in a professional manner.

• Strong listening and communication abilities.

• Skill in accurately documenting customer information and follow-up needs.

• Dependable attendance and reliability.

• Keen attention to detail and organizational skills.

• Ability to adhere to established instructions and processes.

• Comfortable working independently while recognizing when to escalate issues.

• Reliable high-speed internet connection.

• Reliable power backup.

• A quiet, professional workspace suitable for handling customer calls.

• Computer or laptop capable of running required communication and business applications.

• Ability to utilize the client’s 3CX phone system.

• Availability for 16 contracted hours per week, Monday through Thursday, from 9:00 AM to 1:00 PM UK time.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open roles available.

• Free training and upskilling opportunities.

• Ongoing support and guidance.

• A vibrant community always ready to assist you.