Customer Service Pharmacy Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Answer telephone calls and deliver exceptional customer service in a busy, fast-paced environment.

• Review incoming voicemails to ensure proper follow-up processing.

• Check and respond to pharmacy emails and messages promptly and professionally.

• Provide data-entry support by accurately interpreting and entering prescription orders.

• Investigate and resolve community and/or resident issues.

• Receive, assess, and process urgent STAT requests and backups for immediate resident needs.

• Adjudicate insurance claims effectively.

• Carry out additional tasks as assigned by management.

• Set a positive example by adhering to CORE Values and MMP Behavior Standards.

• Foster teamwork and promote the company’s philosophy.

• Attend mandatory company meetings.

• Complete necessary training courses in the PRS compliance system.

• Perform required responsibilities consistently and predictably.

• Assist in maintaining a safe and secure environment.

⛳️ Requirements

• At least one year of experience working in a pharmacy, preferably in a long-term or managed-care setting.

• 1–2 years of experience in customer service.

• Ability to remain calm, clear, and professional in interactions with upset residents, POAs, or during urgent situations.

• Professional appearance and demeanor combined with outstanding customer service skills.

• High school diploma or equivalent qualification.

• Certified and licensed Pharmacy Technician in Illinois.

• Knowledge of FrameworkLTC / FrameworkECM is a plus.

• Excellent verbal and written communication skills.

• Ability to build rapport and collaborate with others.

• Highly organized with strong attention to detail.

• Capable of multitasking and working within deadlines.

• Motivated, punctual, and dependable team player.

🏝️ Benefits

• Sign-on bonus available.

• Fully remote work opportunity.

• Two full-time schedule options available.

• Option for a rotating weekend schedule.

• Participation in required company meetings and training courses.