Customer Service Operations Coordinator

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Oversee and organize the daily operations of healthcare personnel.

• Recruit and select caregivers.

• Maintain regular communication with field staff and foster strong interpersonal connections.

• Enhance the employer's brand and assist in retaining top talent.

• Assign client shifts by pairing the most suitable caregiver with each client.

• Cultivate relationships and rapport with team members based in the US.

• Administer the service delivery platform to ensure compliance with company standards.

• Respond to phone inquiries and deliver exceptional customer service.

• Compile daily and weekly staffing reports.

• Assist with payroll processes.

• Offer HR support to healthcare staff.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Service Representative position.

• Outstanding communication skills in English, both verbal and written, are essential.

• Advanced computer proficiency with documents, spreadsheets, and web applications is required.

• Strong problem-solving abilities.

• Highly organized, detail-oriented, dependable, and capable of multitasking.

• Self-motivated with excellent time management capabilities.

• Superior phone-based customer service skills, ideally with US, UK, Australian, or other international clients.

• Must exhibit crystal clear voice quality during phone calls and clear HD video quality using home office equipment during the hiring process.

• A dedicated workspace at home is required.

• Strong work ethic along with a respectful and professional demeanor.

• A college degree is necessary.

• Must have a reliable high-speed internet connection, dependable computer, consistent power supply, and a distraction-free home office.

• Availability for the US day shift (7:30 PM - 4:30 AM EAT, Monday to Friday) is mandatory.

• A laptop or desktop equipped with a webcam, headset, and high-speed internet connection is required for video interviews.

• Engagement in moonlighting, overlapping jobs, or freelance work while employed in this position is prohibited.

🏝️ Benefits

• Permanent work-from-home (WFH) opportunity in a positive, friendly, and enjoyable work atmosphere.

• Long-term career prospects in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination.

• Training in US healthcare operations and remote service delivery.

• Supportive remote team environment with over 10 years of experience in remote work.

• Recognition and performance incentives from management.